Frequently Asked Questions

Everything you need to know about shopping with Steve Madden Canada.

What is your return policy for Canadian orders?

We offer returns on unworn merchandise within 30 days of purchase. Items must be in their original packaging with all tags attached. Please note that a return shipping fee may apply.

How long does shipping take within Canada?

Standard shipping typically takes 3 to 7 business days depending on your province. Express shipping options are available at checkout for faster delivery.

Are there any duties or customs fees for my order?

No, because we ship directly within Canada, you will not be charged any additional customs or import duties. Sales tax is calculated based on your province of residence.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for interest-free installments.

How do I determine my correct shoe size?

Most of our styles run true to size, but we recommend checking the specific size guide located on each product page for measurements and fit recommendations.